The Rules & Fine Print

Runways Transportation Company Terms of Transportation

Revised May 9, 2008

I. Introduction This page summarizes the general terms of transportation applicable to transportation of customers and their baggage on all scheduled trips operated by Runways Transportation Company (“Runways”). These terms and all applicable tariffs constitute the conditions upon which Runways transports customers and their baggage. Travel on Runways shall be deemed acceptance by the customer of Runways' terms of transportation.

CONSEQUENTIAL DAMAGES: PURCHASE OF A TICKET DOES NOT GUARANTEE TRANSPORTATION. RUNWAYS SHALL IN NO EVENT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE PERFORMANCE OR DELAY IN PERFORMANCE OF, OR FAILURE TO PERFORM, TRANSPORTATION OF CUSTOMERS AND OTHER SERVICES INCIDENTAL THERETO (EXCEPT BAGGAGE LIABILITY AS PROVIDED BELOW) WHETHER OR NOT RUNWAYS HAD KNOWLEDGE THAT SUCH DAMAGES MIGHT BE INCURRED.

NOTE: RUNWAYS’ TERMS OF TRANSPORTATION ARE SUBJECT TO CHANGE WITH OR WITHOUT NOTICE. THE MOST UP-TO-DATE VERSION IS AVAILABLE ON THE RUNWAYS WEB SITE (rnwy.com).

II. General Information Definitions Carry-on Baggage - Any property of a customer which is accepted for transportation in the cabin of the vehicle and which is not checked into the custody of Runways.

Checked Baggage - Any property of a customer which is accepted for transportation and delivered into the custody of Runways whether checked in the cargo compartment or carried in the cabin of the vehicle.

Connecting Trip- Requires customers to change vehicles at an intermediate point for the continuation of their trip to their destination.

Direct Trip - Trip does not require a change of vehicle from point of origin to destination but makes one or more planned intermediate stops en route to customer's final destination.

Interline - Travel involving two or more transportation companies.

Nonstop - Trips scheduled to depart from origin and arrive at destination without any planned intermediate stop en route.

Ticket - The customer ticket, or in the case of electronic tickets, the confirmation letter, and associated notices into which these terms of transportation are incorporated by reference.

Runways - Unless otherwise noted, Runways means Runways Transportation Company.

Validated Ticket - A ticket that has been purchased (through direct payment or other satisfactory credit arrangement), including electronic tickets, and/or carries the identification stamp of Runways or another carrier whose tickets Runways accepts. Runways Acting as Agent for Another Carrier Runways will be responsible for the furnishing of transportation only over its own routes. When Runways issues a ticket, checks baggage or makes any other arrangements involving another carrier, Runways acts only as agent for such other carrier and assumes no responsibility for the acts or omissions of the other carrier. Waiver/Modification of Terms. No employee of Runways has the authority to waive, modify, or alter any provisions of these terms of transportation or any applicable fares/charges unless authorized by a corporate officer of Runways. Runways-appointed agents and representatives are only authorized to sell tickets for passenger transportation on Runways pursuant to the terms of transportation and applicable fares/charges of Runways. Specific Fares and Charges Information on specific fares and charges is available through any authorized Runways agent and on the Runways web site (rnwy.com).

Use of Radios, TVs and Other Electronic Devices On Board Vehicles. In order to avoid disturbances to other passengers, AM and FM radio receivers, compact disc players, portable computers, and other electronic devices must only be used with an earpiece or headphones, and at a volume that is inaudible to others. Use of these items is permitted in travel, unless otherwise restricted by Runways crewmembers. Items which may not be operated at any time inside the vehicle include: remote controlled toys and radio transmitters. Cellular phones may be used inside the cabin on all trips, but must not disrupt other passengers. Termination of the use of cellular phones on a trip is at the discretion of the Runways’ attendant.

Claims Notification. Runways reserves the right to reject any claims (except for injury or death) which have not been submitted to Runways in writing within one year from date of travel. Special rules apply to baggage, as detailed in Section XI. Applicable Law These terms of transportation shall be interpreted and enforced according to the laws of the State of Florida. III. Acceptance of Customers Refusal to Transport Runways may refuse to transport, or may remove from any trip, any customer for the following reasons: Compliance with any government regulation or with government requisition of space or request for emergency transportation in connection with national defense or national disasters (actual, threatened or reported). Whenever necessary or advisable by reason of weather or other conditions beyond its control including, without limitation, acts of God, labor disturbances, strikes, civil commotion, embargoes, wars, hostilities or disturbances (actual, threatened or reported). Refusal by a customer to permit a search of person or property for explosives, or for deadly or dangerous weapons, articles or substances. Refusal by a customer to produce positive identification upon request. Failure of a customer traveling across any international boundary to possess all valid documents (passports, visas, certificates, etc.) required by the laws of the countries from, over, or into which the customer will fly. Runways is not responsible for any failure or inability of a customer to comply with government laws, regulations, orders, demands and requirements. If a customer's conduct is disorderly, abusive or violent, or the customer: (1) appears to be intoxicated or under the influence of drugs, (2) attempts to interfere with any member of the trip crew in the pursuit of his/her duties, (3) engages in any action that could jeopardize the safety of other customers, (4) refuses to comply with seating requirements, or (5) refuses to comply with smoking regulations. A customer who: (1) is unable to sit upright in a seat or who requires a stretcher, (2) is over the age of five and barefoot, unless required for medical reasons, or (3) is known to have a contagious disease which has been determined, by Runways' medical advisor, to be a direct threat to the health and safety of others. A person in the custody of law enforcement personnel unless the ratio of law enforcement escorts to persons in custody complies with federal regulations. A customer who requires constant oxygen or other life support equipment (except a customer meeting Runways' special procedures for in-trip oxygen). A customer who wears or has on or about his/her person concealed or unconcealed deadly or dangerous weapons. Infants requiring incubators or other life support systems or life monitoring systems (i.e., infant respiratory/heart rate monitor). Infants under one year old who do not have a customer-provided, Federal Motor Vehicle Administration approved car seat.

Customers with Disabilities. Personal Attendants. Runways may require that a qualified individual with a disability meeting any of the following criteria travel with an attendant as a condition of being provided transportation, if Runways determines that an attendant is essential for safety: A person who, because of a mental disability, is unable to comprehend or respond appropriately to safety instructions from carrier personnel, including the pre-trip safety briefing. A person who has both severe hearing and severe vision impairments, if the person cannot establish some means of communication with carrier personnel, adequate to permit transmission of the pre-flight safety briefing. If Runways determines that such individual with a disability must travel with an attendant, contrary to the individual's self-assessment that he or she is capable of traveling independently, Runways shall not charge for the transportation of the attendant.

NOTE: RUNWAYS IS NOT LIABLE FOR ITS REFUSAL TO TRANSPORT ANY CUSTOMER OR FOR ITS REMOVAL OF ANY CUSTOMER IN ACCORDANCE WITH THE ABOVE PARAGRAPHS, BUT RUNWAYS WILL PROVIDE THE APPLICABLE INVOLUNTARY REFUND. Acceptance of Children Accompanied Children: Children under 14 years of age are accepted for transportation when accompanied on the same trip by a customer at least 15 years of age.

Unaccompanied Children. Unaccompanied children under five years of age are not accepted for travel. Unaccompanied children ages five through 14 are accepted for transportation as follows: Five years of age or older are accepted for travel on Runways trips which do not involve a change of vehicle. A service charge is applicable. Eight years of age or older are accepted for travel on connecting flights on Runways and for interline travel (subject to other airline rules). A service charge is applicable. All travel by unaccompanied children must be on trips on which the child holds a confirmed reservation from station stop of origin to station stop of destination. Unaccompanied children will not be booked to travel on the last connecting trip of the day to the final destination, unless there is only one Runways trip in the market. The unaccompanied child must be brought to the station stop by a parent or guardian who must furnish Runways with the name, address and phone number of the parent or guardian who will meet the child upon deplaning at the child's destination. A parent or guardian must complete the unaccompanied minor request for carriage form, which will accompany the child throughout the trip. The parent or guardian accompanying the child to the station stop must not leave the station stop until the child's trip has departed. The parent or guardian meeting the child at the destination must produce government-issued photo identification which matches the name provided by the parent or guardian who delivered the child to the departure station stop. Runways reserves the right to refuse transportation if the trip on which the child holds a reservation may terminate at a station stop other than the child's destination. Unaccompanied children will be monitored while in the care of Runways. In the event of a trip cancellation, diversion, substantial delay or other irregularity, Runways will attempt to contact the parent or guardian identified in the unaccompanied minor forms at the numbers provided, and priority reaccommodation will be provided to the child.

NOTE: RUNWAYS WILL NOT ASSUME ANY FINANCIAL OR GUARDIANSHIP RESPONSIBILITY FOR UNACCOMPANIED CHILDREN BEYOND THOSE APPLICABLE TO AN ADULT.

Service Animals. Runways will permit dogs and other service animals to accompany a person with a disability in the cabin. A service animal is defined as a guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. Runways may request identification or other evidence that an animal is a service animal. The service animal may accompany the customer in the same seat as the customer, unless the animal obstructs an aisle or another customer's emergency exit pathway. There is no charge for the transportation of a service animal accompanying a customer with a disability.

Runways will also transport, at no charge, dogs trained in explosive detection or search and rescue when accompanied by a law enforcement official or rescue team member. The dog may accompany the handler in the cabin but is not permitted to occupy a seat.

IV. Reservations. Confirmed Reservations. A reservation is made when a request for a space on a trip is recorded in Runways' reservations system. Once a customer obtains a validated ticket or completes an electronic purchase that reflects reservations for a specific trip and date from Runways, the reservation is confirmed even if there is no record in Runways' reservations system, unless such reservation was canceled due to one of the reasons indicated below.

Cancellation of Confirmed Reservations. All reservations (including those for seats on continuing and return trips) are subject to cancellation without notice: If the customer has not purchased (through direct payment or other satisfactory credit arrangement) a validated ticket or completed an electronic purchase providing for confirmed seat(s) at least 30 minutes prior to scheduled departure of the trip or earlier, if a greater time limit is specified. If the customer fails to fulfill the requirements of the fare type to which the reservation applies. If the customer fails to occupy the seat reserved (for example, a no-show). A no-show on the first leg of a round trip may result in cancellation of the entire itinerary. If such action is necessary to comply with any governmental regulation, or to comply with any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Runways' control. If Runways refuses to transport the customer for any of the reasons stated in Section III above. Where there is a record that a reservation was canceled (either by Runways as stated above or by the customer) after a ticket for a confirmed seat was issued, the ticket may not be accepted for the flight specified. In that event, the customer will not be eligible for denied boarding compensation.

Failure to Use Trip Coupons. A passenger who, due to a cancellation or delay of a trip, or a voluntary change, does not travel a segment of his or her itinerary must notify Runways of any alternate travel plans prior to the originally scheduled trip departure to avoid cancellation of remaining segments. Depending on the changes made and the ticket issued, additional charges, including a change fee, or refunds may apply.

24 Hour Cancellation Policy. Runways will allow a customer to cancel a ticket purchased through Runways web site (rnwy.com) without penalty within 24 hours of making the initial reservation, as long as the reservation was made at least 48 hours prior to the departure of the initially reserved trip segment. The refund process is automatic for electronic tickets purchased and then canceled within 24 hours. Refunds for paper tickets must be processed through Runways and will be processed for the fare only. Fees associated with the ticketing transaction are not refundable. Some fares are not eligible for refunds or changes at any time, including some fares offered via the internet. Third-party ticket discounters, including but not limited to discount travel web sites, may have their own policies regarding refunds of tickets. Runways will not refund tickets purchased through third party ticket discounters.

Pre-Assigned Seats. Seats assigned in advance are not guaranteed and form no part of the contract of carriage. Seat assignments may be subject to change and / or may be released for reassignment. Information regarding aircraft configuration, including the seat pitch and seat width for each vehicle type in our fleet, is available through authorized Runways agents and the Runways web site (rnwy.com).

V. Tickets. Ticket Validity. If a refundable ticket is not used for the trips and dates purchased, the value of the ticket, less any applicable fees, can be applied towards the purchase of another ticket, for one year from the date of issue as indicated on the ticket. Unless otherwise specifically provided by the governing fare tariff, wholly unused nonrefundable tickets are valid and may be changed for one year from the date of issue, provided the customer has notified Runways on or before the scheduled departure date if they do not plan to travel as ticketed due to a voluntary change, subject to any applicable fees. Partially used nonrefundable tickets are valid for one year from the date of issue, provided any voluntary changes are made and the ticket reissued on or before the scheduled date of departure, subject to any applicable fees. Except as stated above, all non-refundable tickets have no further value once the scheduled date of departure for any ticketed segment has passed and the customer has failed to travel on such ticketed segment, other than due to an oversale, cancellation or delay of the ticketed trip by the carrier. All unused segments of such tickets are invalid and may not be applied toward the purchase of another ticket.

Altered, Mutilated and Invalid Tickets. A ticket which has not been validated or which has been altered is not valid. Trip coupons presented out of sequence may not be honored, except as provided in section IV above. Trip coupons presented without the corresponding customer receipt may not be honored.

Tickets are valid for travel only when used in accordance with all terms and conditions of sale: Runways specifically prohibits the practices commonly known as: "Back-to-Back Ticketing" - the combination of two or more round-trip excursion fares for the purpose of circumventing minimum stay requirements. "Throw Away Ticketing" - the use of round-trip excursion fares for one-way travel. "Hidden City/Point Beyond Ticketing" - the purchase of a fare from a point before the customer's actual origin or to a point beyond the customer's actual destination. Where a ticket is invalidated as a result of the customer's non-compliance with any term or condition of sale, Runways has the right in its sole discretion to: Cancel any remaining portion of the customer's itinerary, Confiscate unused trip coupons, Refuse to board the customer or check the customer's baggage, Assess the customer for the reasonable remaining value of the ticket, which shall be no less than the difference between the fare actually paid and the lowest fare applicable to the customer's actual itinerary, or

Transferability of Tickets. Tickets are not transferable unless otherwise specified. Runways is not liable to the owner of a nontransferable ticket for honoring such ticket when presented by another person.

VI. Fares. General. Runways offers customers the lowest fare for which they are eligible for the date, the trip and the accommodation requested at the time of booking through our reservations agents and web site (rnwy.com). Not all fares are available for all trips. Fares are subject to change without notice and are not guaranteed until a ticket is purchased. On certain discount fares, seating is limited and restrictions may apply. Some fares are only available through the internet. Further details concerning Runways' discount fares are available from any authorized Runways agent and through the Runways web site (rnwy.com).

Except as otherwise noted in the specific fare rule, transportation is subject to the rules in effect on the date of purchase, not on the date when a reservation is made. The applicable fares are those in effect for the date of travel requested.

Additional Collection.  Runways' fares are changed from time to time; however, no increase will be collected provided the trip(s) and date(s) are shown on the ticket or the prepaid ticket advice (PTA) and are not changed at the request of the customer.

Runways' fares may not include certain ticketing, government or airport/station-imposed per customer charges or fees. In the case of voluntary changes, special charges may be applicable including, but not limited to, federal transportation taxes, special fare cancellation/change fees, returned check charges, fuel surcharges, passenger facility charges, U.S. security fees, terminal/airport charges, and lost ticket service charges.

Connecting Service. When a metropolitan area is served by more than one station stop and the customer requires connecting service with arrival at one station stop and departure from another station stop, transportation between those station stops must be arranged by and at the expense of the customer.

Stopovers. A stopover is a voluntary interruption in the customer's journey at an intermediate city which may result in the collection of a higher fare based on the sum of the local fares. A stopover occurs when a customer arrives at an intermediate city and fails to depart from that city on the first trip (a) on which space is available, or (b) that will provide for the customer's earliest arrival at another city or the customer's destination. In no event will a stopover occur when the customer departs from the intermediate city on a trip scheduled to depart within four hours after the customer's arrival. Routings A fare applies only: To transportation via the intermediate cities specified by Runways in connection with such fare. Any other routing may subject the customer to an additional charge. For transportation between the station stops for which it is published. Tickets may neither be issued nor accepted for transportation that will either originate or terminate at a station stop other than the station stop for which the fares are published. Runways will advise customers at the time a reservation is made or at the earliest possible opportunity if the itinerary includes a scheduled or unscheduled change of equipment on a single trip with the same trip number.

Rerouting When Allowed. Runways will reroute (transport to the same destination via a different scheduled routing) a customer at the customer's request and upon presentation of the ticket held by the customer, or upon verification of electronic purchase. Additional charges may apply.

Children's Fares. All accompanied children under 12 years of age occupying a seat will be charged the appropriate fare. Children's fares may be available in some markets. Unaccompanied children at least five years of age and under 12 years of age will be charged the applicable adult fare. Customers aged 12 and over will be charged the applicable adult fare.

There will be a service charge for unaccompanied children aged five to 14 years of age. If two or more children from the same family are traveling together, only one such service charge will be assessed. "Same family" is defined as brother/sister, half brother/half sister, stepbrother/stepsister.

See section III, subtitle "Acceptance of Children" for details on Runways' unaccompanied children program.

VIII. Refunds Voluntary (Refunds Requested by the Customer) No refunds will be made for "nonrefundable" tickets more than 24 hours after the initial reservation. No refunds will be made for other tickets after one year from the first date of travel as indicated on the ticket. If the first date of travel cannot be determined, then no refunds will be made after one year from the date of issue. When a customer requests that a "refundable" ticket (including electronic tickets) issued by Runways or a ticket indicating Runways in the itinerary be refunded, such refund will be made to the customer or to the purchaser, if such purchaser is identified on the ticket, as indicated below: If no portion of the ticket has been used, the refund will be the amount equal to that paid, minus any associated ticketing fees. If a portion of the ticket has been used, the refund will be the amount equal to the remaining value after deduction of the applicable fare used from the amount paid, minus any associated ticketing fees. Any applicable change fee or cancellation penalty or ticketing fee will be deducted from the refund amount. Tickets purchased through Runways' web site (rnwy.com) that are canceled within 24 hours of the initial reservation and made more than 48 hours in advance of travel on the initial reserved trip segment are not subject to penalties or change fees.

For eligible tickets purchased by credit card, refund notifications will be sent to the applicable credit card company within seven business days after receipt of proper documentation. Eligible tickets purchased by credit card may only be refunded to the credit card used to purchase the ticket.

For eligible tickets purchased by cash or checks, refunds will be issued within 20 business days after receipt of proper documentation.

Third-party ticket discounters, including but not limited to discount travel web sites, may have their own policies regarding refunds of tickets. Runways will not refund tickets purchased through third party ticket discounters.

Involuntary (Refunds Provided When Runways is Unable to Accommodate the Customer). In the event that Runways is unable to provide a previously confirmed seat and Runways is unable to reroute the customer either over the routes of Runways or another carrier, Runways will refund as indicated below: If no portion of the ticket has been used, the refund will be the amount equal to that paid, minus any associated ticketing fees. If a portion of the ticket has been used, the refund will be the amount equal to the lowest applicable one-way fare (50% of published round trip fares) from the station stop of interruption to the destination, based on the fare type used. In no instance will the amount refunded be greater than the amount paid. Runways will not refund a ticket which does not indicate a confirmed seat on Runways unless the ticket was issued by Runways.

Lost Tickets. Runways is not liable for lost tickets.

Overcharges. Claims for overcharges must be accompanied by the customer coupon/receipt of the ticket issued by Runways and must be made within one year from the date of purchase. Refund Audits Customer refunds are subject to audit. Runways has the right to collect any moneys owed from the customer or any over-refunds made to the customer found as a result of the audit.

IX. Delayed and Canceled Trips. Runways’ Responsibility for Schedules and Operations. Runways undertakes to use its best efforts to transport the customer and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of the terms of transportation. Runways may substitute alternate carriers or equipment and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Runways is not responsible or liable for making connections, or for failing to operate any trip according to schedule, or for changing the schedule of any trip. Notification In the event of a trip delay, cancellation or diversion, Runways will provide the most current information available to customers onboard the vehicle in a timely manner. Trip information may also be obtained through the Runways’ web site (rnwy.com) and the Runways’ toll free number (1-800-5RUNWAY).

Rebooking. When a ticketed customer holding confirmed reservations on a trip will be delayed because of a schedule irregularity (whether a missed connection, trip cancellation, omission of a scheduled stop, substitution of equipment or schedule change), Runways will rebook the customer on its next available trip to the customer's ticketed destination without additional charge. If Runways is unable to provide onward transportation, Runways may attempt to rebook the customer on the next available trip of another carrier with which Runways has an agreement allowing the acceptance of each other's tickets.

X. Overbooking. Runways does not intentionally overbook any of its scheduled trips. If a reservation has been issued in error and there are insufficient seats for all paid passengers on a scheduled trip, Runways will request customers to relinquish their seats voluntarily in exchange for compensation (monetary or travel credit) as determined by Runways. The request for, and selection of, volunteers will be in a manner determined solely by Runways. Selection of volunteers is based on a variety of factors. Volunteers may not be selected in the order received, and some may not be selected. If a trip is unintentionally oversold and there are not enough volunteers, other customers may be denied boarding involuntarily, in accordance with the following: The last customer(s) to present him/herself (themselves) to board may be denied boarding. Special efforts will be made to never involuntarily deny boarding to customers requiring special assistance, unaccompanied minors or connecting customers. Runways will transport customers who have been denied boarding, whether voluntarily or involuntarily, on its next trip on which space is available at no additional cost to the customer. If Runways is unable to provide onward transportation, Runways will attempt to arrange for transportation for the customer on the next available trip of another carrier with which Runways has an agreement allowing the acceptance of each other's tickets, at no additional cost to the customer. NOTE: ACCEPTANCE OF DENIED BOARDING COMPENSATION CONSTITUTES FULL COMPENSATION FOR DAMAGES INCURRED BY THE CUSTOMER AS A RESULT OF RUNWAYS' FAILURE TO PROVIDE THE CUSTOMER WITH A CONFIRMED SEAT.

XI. Baggage. Runways does not offer checked baggage service. All baggage is carry-on. Carry-on baggage is limited to two pieces per customer, plus a personal item such as a purse, briefcase, laptop, small backpack, diaper bag or camera case. The personal item cannot exceed total overall dimensions of 36 inches, and the other items of baggage cannot exceed the following maximum dimensions: 28 inches by 22 inches by 14 inches. Each of these items cannot exceed a weight of 50 pounds. Carry-on baggage allowance may be restricted due to lack of space.

Failure of a passenger to comply with these baggage limitations will result in denied boarding. Runways will issue an involuntary refund for the unused ticket segments.

Conditions of Acceptance. General Conditions of Acceptance. Runways will accept for transportation as baggage such personal property as is necessary or appropriate for the wear, use, comfort or convenience of the customer for the purpose of the trip. All baggage is subject to inspection including but not limited to electronic search and hand search.

Checked Baggage. Runways does not accept checked baggage. All baggage must be carried on board.

Fragile and Perishable Items. Runways will refuse to accept property for transportation that is not suitably packaged to withstand ordinary handling, that is of a size, weight or character which renders it unsuitable for transportation on the particular vehicle to be used, or that cannot be accommodated without harming or annoying customers. Fragile and perishable items (see examples below) may be accepted if appropriately packaged in an original factory-sealed carton, mailing tube, container or case designed for shipping such items or packed with airline-approved, protective material. However, fragile items without appropriate packaging may, at the sole discretion of Runways, be accepted upon the execution of a release form furnished by Runways, releasing Runways from liability for damage to, loss or spoilage of contents, or delay in delivery resulting in damage to, loss or spoilage of such items.

Examples of fragile and perishable items: glass, plastic, artistic items, pottery, wood, electronic / mechanical devices, including computers with or without carrying case, flimsy garment bags, liquids, musical instruments, papers, food, plants, flowers, photographic equipment, toys and unsuitably protected recreational and sporting goods.

Conditions for Acceptance of Special Items. The following are special items that will be accepted as carry-on baggage, subject to specified conditions and payment of charges when applicable.

Child Restraint Systems. A child restraint system will be accepted for transportation in the customer cabin only if the restraint system can be stowed beneath the seat or in an approved overhead compartment; or when an additional seat is reserved for the infant, a ticket is purchased and the restraint system can be properly secured by the seat belt.

Seat Baggage. When determined acceptable by Runways, an item of baggage may occupy a seat (selected by Runways), providing the customer accompanies the property, the item meets specified dimensions, can be properly secured, reservations are made and the applicable fare is paid.

Restricted Articles. The following articles are classified as hazardous and must not be carried in baggage: compressed gases, corrosives (such as acids and wet batteries), explosives (such as fireworks and munitions), firearms, flammables (such as matches and lighter fuels), poisons, magnetic and radioactive materials, pets and other animals (except special assistance guide animals), weapons, and all other items restricted by government regulations.

Baggage Claims. Runways disclaims liability for all carry-on baggage.

XIII. Customer Complaints. Runways employees are empowered to address consumer issues appropriately and effectively at the time a concern arises at airports, station stops, and through reservations.

The Runways Office of Passenger Services will respond to written complaints within 30 days from receipt of the complaint. Runways Passenger Services may be contacted via e-mail, letter, fax or telephone. Include flight information, travel dates, and reservation confirmation numbers.

E-mail: Complaints may be sent via e-mail using the Contact Us page on rnwy.com.

Mailing Address: Runways Transportation Company Post Office Box 18953 Jacksonville, Florida 32229

Fax: (904) 741-6646

Telephone (toll free): 1-800-5RUNWAY (1-800-578-6929) Available 9:00 a.m.- 9:00 p.m., Monday through Friday, and 2:30 p.m. - 7:30 p.m. Saturdays and Sundays, Eastern Time